Legal and policies
Every policy that applies when you use this site or buy from us, in one place, written in plain language.
Using this website
- Terms of useThe rules for using this website: acceptable use, our content and brand, and the limits of our responsibility.Last updated 5 October 2026
- Privacy policyWhat personal information we collect, why, who sees it, how long we keep it and the rights you have.Last updated 5 October 2026
- Cookie policyThe few things this site stores in your browser, why, and how to clear them. We use no tracking or advertising cookies.Last updated 5 October 2026
- Accessibility statementHow we aim to make this site usable by everyone, where it falls short, and how to tell us.Last updated 5 October 2026
- Security & responsible disclosureHow to report a security weakness or a fraud attempt using our name, and what we promise in return.Last updated 5 October 2026
Buying from us
- Terms of saleHow quotations and orders work for delivery within India: price, payment, delivery, risk, claims and liability.Last updated 5 October 2026
- Export termsThe terms for selling to importers and distributors outside India: Incoterms, payment, documents, import permits, claims and law.Last updated 5 October 2026
- Shipping & returnsHow and when we deliver, what happens if delivery is late, and what to do when something arrives damaged, wrong, short or faulty.Last updated 5 October 2026
- Cancellation & refund policyWhen you can cancel an order, when we cancel, how refunds are paid and how long they take.Last updated 5 October 2026
- Product information & safe useWhat our vermicompost is and is not, how to store and handle it, and what we do and do not claim.Last updated 5 October 2026
Complaints and company details
Questions about any of these? Write to contact@thecomposta.com.